Privacy Policy

Effective Date: 14 January 2025

Altus Realty (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, mobile applications, and property management services.

1. Information we collect. We may collect personal information from you in various ways, including:

  • Personal identifiable information: Such as your name, address, email address, phone number, and date of birth.
  • Financial information: Such as bank account details and payment information, when necessary for processing rental applications or payments.
  • Identification documents: Such as driver’s licenses or passports, for identity verification purposes.
  • Property information: Related to your rental property or tenancy.
  • Usage data: Such as IP address, browser type, and pages visited on our website or app, for improving our services.

2. How we use your information. We use the collected information for:

  • Processing rental applications and managing tenancies.
  • Communicating with you regarding properties, services, or inquiries.
  • Managing property maintenance and repairs.
  • Complying with legal obligations and protecting our legal rights.
  • Improving our website, services, and user experience.

3. Sharing of Information. We may share your information with:

  • Service providers: Such as contractors, maintenance personnel, and IT service providers.
  • Third parties: For legal compliance.
  • Legal authorities: When required by law or to protect our rights and property.
  • Prospective buyers or investors: If the property you occupy is being sold or transferred.

We do not sell or rent your personal information to third parties.

4. Data security. We implement industry-standard measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.

5. Retention of information. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the information is no longer needed, we securely dispose of it.

6. Your rights: You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your personal information.
  • Withdraw consent for data processing (where applicable).
  • Lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

7. Cookies and tracking technologies. Our website may use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

8. Third-party links. Our website or services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to this policy. We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

10. Contact us. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Altus Realty
4/41 Village Tce, Blakeview SA 5114
08 8180 9025

By using our services, you acknowledge that you have read and understood this Privacy Policy.